747-9 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 747-9 ("747-9," "we," "us," or "our") collects, uses, stores, discloses, and otherwise processes personal data relating to individuals ("you," "your," or "Data Subject") who access or use the 747-9 online gaming platform available at 747-9.app, including any associated mobile applications, features, and services (collectively, the "Platform").

747-9 is committed to protecting the privacy and security of your personal information. We recognize that when you share your personal data with us, you are placing your trust in us, and we take that responsibility seriously. This Policy is designed to give you a clear and transparent picture of how your data is handled from the moment you first visit the Platform through the entire lifecycle of your relationship with 747-9.

By accessing or using the 747-9 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Policy, please discontinue your use of the Platform. This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 747-9 is the Personal Information Controller in respect of the personal data collected and processed through the Platform.

As Personal Information Controller, 747-9 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy laws and regulations.

3. Personal Data We Collect

747-9 collects the following categories of personal data in connection with the operation of the Platform:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification purposes)
• Philippine mobile number
• Email address
• Residential address (province, city/municipality, barangay)
• Government-issued ID type and number (e.g., PhilSys National ID, passport, driver's license)

3.2 Account & Transaction Data

• Username and account ID
• Account registration date and history
• Deposit and withdrawal transaction records
• Game history, wager amounts, and outcomes
• Bonus and promotion usage history
• Payment method details (e.g., GCash mobile number, Maya account reference, bank account name — we do not store full card numbers)

3.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Login timestamps and access logs
• Cookies and similar tracking technology data (see Section 8)

3.4 Communications Data

• Records of your communications with 747-9 customer support (live chat transcripts, email correspondence)
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in/opt-out records

3.5 Verification & Compliance Data

• Copies of identity documents submitted for KYC verification
• Source of funds declarations where required
• Responsible gaming self-assessment responses
• Self-exclusion records and account restriction history

4. How We Collect Your Data

747-9 collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to surveys, or otherwise interact with the Platform.
• Automatically — through cookies, web beacons, server logs, and similar technologies when you access and use the Platform (see Section 8).
• From third parties — including identity verification service providers, payment processors (e.g., GCash, Maya), fraud prevention agencies, and regulatory authorities, where permitted by applicable law.
• From publicly available sources — such as public records or social media profiles, where relevant to fraud prevention or compliance obligations.

5. How We Use Your Personal Data

747-9 uses your personal data for the following purposes:

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, 747-9 processes your personal data on the following legal bases:

• Consent — where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications. You may withdraw your consent at any time by contacting our support team.
• Contractual Necessity — where processing is necessary for the performance of our contract with you (i.e., the Terms & Conditions), including account registration, game access, and payment processing.
• Legal Obligation — where processing is required to comply with a legal obligation applicable to 747-9, including KYC/AML obligations under Philippine law and PAGCOR regulatory requirements.
• Legitimate Interests — where processing is necessary for the legitimate interests of 747-9 or a third party, such as fraud prevention, platform security, and business analytics, provided that such interests are not overridden by your rights and interests.

7. Sharing Your Personal Data

747-9 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors — GCash, Maya, and Philippine banking partners, to process your deposits and withdrawals.
• Identity Verification Providers — third-party KYC and AML service providers engaged to assist with identity verification and fraud prevention.
• IT & Platform Service Providers — cloud hosting, data storage, and software service providers who process data on our behalf under strict data processing agreements.
• Game Content Providers — licensed game studios and live dealer operators whose games are available on the 747-9 Platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory & Law Enforcement Authorities — PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law or regulation.
• Professional Advisers — lawyers, auditors, and accountants, where necessary for the conduct of our business and subject to professional confidentiality obligations.

8. Cookies & Tracking Technologies

747-9 uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the Platform to enhance your user experience, maintain session security, and gather analytics data. The types of cookies we use include:

• Strictly Necessary Cookies — essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies — used to remember your preferences and settings (e.g., language, display preferences) to personalize your experience on 747-9.
• Analytics Cookies — used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement.
• Marketing Cookies — used to deliver relevant promotional content to you, where you have consented to receive marketing communications from 747-9.

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

9. Data Retention

747-9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Active Account Data — retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements.
• Transaction Records — retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC Documents — retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Customer Support Records — retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Preferences — retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with 747-9's data disposal procedures.

10. Data Security

747-9 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the 747-9 Platform.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Two-factor authentication (2FA) options for player accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While 747-9 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials and for notifying 747-9 immediately of any suspected unauthorized access to your account.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 747-9:

• Right to be Informed — the right to be informed of the existence of processing, the nature of the data collected, and the purposes for which it is being processed.
• Right of Access — the right to obtain a copy of the personal data we hold about you and information about how it is being processed.
• Right to Rectification — the right to have inaccurate or incomplete personal data corrected or updated.
• Right to Erasure / Right to be Forgotten — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to Object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability — the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Lodge a Complaint — the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that your data privacy rights have been violated.

12. Children's Privacy

The 747-9 Platform is strictly intended for individuals who are 21 years of age or older. 747-9 does not knowingly collect, process, or store personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete such data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the 747-9 Platform or provided us with personal data, please contact our support team immediately at [email protected] so that we can take appropriate action.

13. International Data Transfers

747-9 primarily processes your personal data within the Philippines. In certain circumstances, your personal data may be transferred to, stored in, or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game content suppliers operating in other jurisdictions.

Where such international transfers occur, 747-9 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act and NPC guidelines. By using the 747-9 Platform, you consent to such transfers where they are necessary for the delivery of our services.

14. Third-Party Links

The 747-9 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 747-9 Platform and does not extend to any third-party websites or services. 747-9 is not responsible for the privacy practices of third-party websites and encourages you to review the privacy policies of any third-party sites you visit.

15. Updates to This Privacy Policy

747-9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.

Where changes are material, 747-9 will notify registered players via email or an in-Platform notification prior to the changes taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised Policy, you should cease using the Platform and may close your account in accordance with our Terms & Conditions.

16. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 747-9, please contact our Data Protection Officer:

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.